|For Arrival By||Standard Shipping* (4-7 BUS. DAYS)||3 Day Express** (3 BUS. DAYS)||2 Express** (2 BUS. DAYS)||Overnight (1 BUS. DAY)**||Overnight Saturday Arrival**|
|St. Patrick’s Day||Wednesday, March 8||Tuesday, March 14||Wednesday, March 15||Thursday, March 16|
|Easter||Monday, April 3||Tuesday, April 4||Wednesday, April 5||Thursday, April 6||Friday, April 7|
|Administrative Professionals' Day||Monday, April 17||Friday, April 21||Monday, April 24||Tuesday, April 25|
|Mother’s Day||Monday, May 8||Tuesday, May 9||Wednesday, May 10||Thursday, May 11||Friday, May 12|
|Memorial Day||Wednesday, May 17||Tuesday, May 23||Wednesday, May 24||Thursday, May 25||Friday, May 26|
|Father’s Day||Monday, June 12||Tuesday, June 13||Wednesday, June 14||Thursday, June 15||Friday, June 16|
|July 4th Day||Thursday, June 22||Tuesday, June 27||Wednesday, June 28||Thursday, June 29||Friday, June 30|
How do I send the same gift to several people?
On the product detail page, enter your recipients first and last name (or select from your Address Book if you are signed in) in the area just above the Add to Cart button. Then click the “Add Another Recipient” button and enter/select your next recipient. You can add up to 10 recipients using this process. When you’ve finished click the “Add to Cart” button.
Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.
Alternatively, you can add a single gift to the cart and then use the “Duplicate” button which is located under the product name throughout checkout. Each click of the Duplicate button adds the same gift for a different recipient. Click the button once for each new recipient, then you can update the address, gift message and delivery date. NOTE: The Duplicate button will duplicate the quantity as well, so you may want to update the quantity to 1 and then duplicate it.
How to Place an Order
There are many ways to order with us—just choose the way that works best for you.
What is your replacement/refund policy?
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us at: 1-888-842-6111
Why was the item delivered different than what I ordered?
Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call: 1-888-842-6111.
How do I sign into my account when I forgot my user name and password?
You'll want to create a new password to sign into your account. Follow these steps:
Is the information I provide Stock Yards kept private?
Sign in and go to "Your Account". Select "My Email Preferences" from the list on the left
Do you provide secure shopping online and in your stores?
Yes. Harry and David maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at a Harry and David store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
The security symbols on our site help identify our security.
How does Gift List work?
Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically created when you purchase a gift for someone.
The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift List for that holiday season will be viewable online. Log in to your account to see your current Gift List.
Viewing your Order History is another way to see past purchases. Log in to your account to view this list. Purchases appear in your order history 24 hours after the transaction.
Since you can place an order online as a guest or through your account, it’s possible for a customer to have two separate Gift Histories. We recommend that you log in to your customer account before placing an order to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have multiple accounts under which you’ve ordered.
Our Call Center can help with this or answer any other questions about your Gift List. Call us at Contact us by phone at 1-877-322-1200.
Can I remove names from my Gift List?
Yes. Click the trash can/remove button to the right of the recipient's name.
How do I update the address of someone on my Gift List?
You can change a recipient's address by clicking the "Edit address" button under the recipient's information.
How do I add a recipient to my Gift List?
Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.
How do I send the same gift that I sent last year?
On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.
Can I add a gift to my gift list with a product Item number?
Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window will appear and you will be able to enter the item number and add the gift to your cart for your recipient.
What is “Shop the Site” and how does it work?
The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list page under each of your recipient’s information.
Shop the Site is a Gift List feature that allows you to make selections from all of our products and add them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same gift you sent last year, and are not interested in our recommendations.
After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product offerings.
When you review a product page, your Gift List recipient will be filled in and you can add that product to your Cart for that person.
A gift is no longer available for a recipient on my gift list. What are my options?
We are sorry the gift is no longer available. The good news is we have designed the gift list to make it easy for you to find another amazing gift. To find another gift you have many options, you can select the product we show as the “Closest Match”, select one of our recommended products, order by entering an item number, or shop the site.
Where do I find more information on how to use my Gift List?
In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how to effectively use your Gift List to make the purchasing experience quick and easy.
When will my order ship after I make the purchase?
Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Our Harvest Report has more information on harvest schedules and shipments.
What determines Express Shipping charges?
Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Shipping and Processing terms
How do I specify an exact delivery date?
Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, from the "Delivery & Gift message" page, click CHANGE DATE to access the calendar. In the upper right section it asks "Need it on an exact day?" Check the box. Additional express charges will be applicable.
How do I change the address for my catalog?
To notify us of an address change, call Customer Service at 1-877-322-1200. Be sure to provide us with your old address as well as your new address.
Can I ship to a P.O. Box?
Due to the perishability of many of our items, they may not ship to a P.O. Box. For items that are eligible to ship to a P.O. Box, an additional charge of $5.99 per item will be applied.
Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?
We cannot ship to international, P.O. Box, APO, FPO, or Puerto Rico addresses.
Can I send gifts to Alaska or Hawaii?
For shipping to these destinations, allow 3 additional days for standard shipping and one additional day for express shipping. View Shipping & Processing charges.
I want my gift to arrive for a different date than what your website offered. How do I change it?
To change the date your gift will arrive, click “Change Date.” A calendar will appear with available shipping options. Use the “Prev” and “Next” arrows to change the month. Choose the date that you would like and click “Apply Date.”
Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in yellow require an additional express shipping charge.
Where does your beef come from?
We select ONLY Midwest Grain Fed Beef. We offer only USDA Prime and USDA Choice as well as Certified Angus Beef® brand.
What is the difference between USDA Prime and USDA Choice?
USDA Prime is the highest grade given to a beef animal. Prime beef represents about 2% to 3% of all beef in the United States. USDA Choice is the next highest grade. Always insist on USDA graded beef to ensure that you are receiving the best quality possible. We also carry Certified Angus Beef® brand. Less than 8% of beef can earn this distinctive USDA recognized brand.
What does aging mean?
Aging, often referred to as "wet aging," is a process in which we allow the meat to naturally age, vacuum sealed in Cryovac within a Climate Controlled Environment for 21-30 days. This allows the meat to marinate in its own juices, and become very tender. That is the difference between a great steak, and a tougher, less flavorful steak, and results in an exceptional quality.
What is Dry Aging?
Dry Aging is a technique in which unwrapped cuts of beef are placed in cold coolers to age. The meat is allowed to dry on the outside, creating a hard shell. Dry aging was done before the introduction of Cryovac, a very thick, air-tight, vacuum sealed plastic packaging. Dry aging produces a slight to strong nutty taste which is not always preferred by many.
How do I thaw my steaks?
Place your steaks on a large plate or dish in your refrigerator overnight or approximately one day prior to serving to allow gradually thawing. Do not remove the plastic wrap.
How long will my steaks last in the freezer?
We recommend that you keep your steaks no longer than 4 months for optimum taste and flavor. This does not mean that they are spoiled after that time, and many Customers have let us know that they stay in excellent condition with the same exceptional quality for much longer. Freezer temperatures and humidity levels will cause this to vary.
If my steaks arrive and they are partially thawed, are they still good?
Yes, the steaks are still good if cold to the touch and may be refrigerated or frozen until you are ready to eat them. If they arrive warm to the touch, do not consume them, and contact Customer Service.
What if the steaks are a brown color?
A deep brown color is common when meat is not exposed to oxygen. Once the package is thawed and the meat is re-exposed to air, it will become red again. Your beef should be fine.
How do I cook my steaks?
Simply preheat your oven, grill, or broiler. Seal in the meat’s natural juices by searing at a high temperature in a saute pan or skillet on your stove top, or on your grill. Then reduce the heat and cook until it reaches the desired level or degree of doneness. We do recommend the use of a meat thermometer to test while cooking.
How can I tell if my steak is cooked to my favorite degree of doneness?
We highly recommend using a meat thermometer and following the manufacturer’s instructions for use.
Should I cut into my steak to see if it is done?
No! Cuts and fork holes allow juices to escape, causing the steak to become less tender, dry, and lose flavor. We recommend using a meat thermometer.
How many servings do I allow per pound of meat?
Allow approximately 1/4 to 1/3 pound per serving for boneless cuts. Allow 1/2 pound per person for bone-in cuts. Keep in mind that roasts will shrink up to 10% depending on your cooking method, temperature, and oven.
How thick are the steaks?
The overall thickness will vary. Our steaks are cut based on weight, not thickness. This is the standard practice of premium beef suppliers worldwide. Due to unique variances in the physical characteristics of each animal, no two steaks are identical in thickness. The weight will determine the overall thickness. We guarantee that you will receive the weight exactly as described, and we supply only USDA Prime, USDA Choice, and Certified Angus Beef® brand.
Why do you charge sales tax?
We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. Click here for more information about applicable taxes.
I am ordering for myself. Why won't it let me have a separate billing & shipping address?
When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.
There are two easy ways to create a new entry in your address book:
How do I change my billing address?
You can change your billing address a couple ways. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click "Your Account" where you will see the billing address section.
How do I apply a discount coupon to my order?
Applying a coupon or discount to your order is easy.
Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which restrictions apply.
Proceed through checkout normally. When you reach the “Review and Place Order” Page, enter your code into the promotion code field in the “payment details” section. Click “apply.” Discount details will be displayed on your right.
I have two coupon codes. Can I apply them both?
Unless specifically stated in the offer, our discounts cannot be combined.
What is the Celebrations Passport® Program?
The Celebrations Passport® program offers you free standard shipping and no service charges for one full year at not only Stock Yards, but all our brands, including, 1-800-Flowers.com®, Wolferman’s Bakery, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, you can call our Customer Service or update your preferences on your online account with us! Benefits and Exclusions for Harry & David, Wolferman's Bakery, Stock Yards, and Vital Choice:
I’m signing up for Celebrations Passport®. Why isn’t the option to use PayPal showing on the payment screen?
The Celebrations Passport® program offers you free standard shipping and no service charges for one full year at not only Stock Yards, but all our brands, including, 1-800-Flowers.com®, Wolferman’s Bakery, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, you can call our Customer Service or update your preferences on your online account with us! Benefits and Exclusions for Harry & David, Wolferman's Bakery, Stock Yards, and Vital Choice: - Free standard shipping - Free 2-day or 3-day shipping - Standard overnight for $9.99 (instead of $19.99) - Saturday delivery for $12.99 (instead of $24.99) - No surcharge for PO Boxes (normally $5.99 per item) - Wine items (excluding wine add-ons) have a $5.00 flat rate shipping fee - No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item) - Passport is valid on sale priced items and is valid with coupons, as well as subscription orders and clubs - Passport is NOT valid on business accounts
How do I apply a savings pass or gift card to my order?
On the Review & Place order step of checkout, click the link or plus sign under “Gift Card, Voucher, or Savings Pass” near the top of the page. Enter the gift card or Savings Pass number and pin into the fields that appear and click apply. Your order total will be updated to reflect the gift card or Savings Pass you entered. If the gift card or savings pass value is less than the order total, you must enter the gift card or Savings Pass and click apply first. You may then enter a second form of payment on the same page.