We invite you to discover an exciting new online experience

Frequently Asked Questions

Company

What changes are taking place at Stock Yards?

Stock Yards will continue to be the same company, only now with a stronger value proposition as a part of our larger family of brands. You may notice small changes on our website. Quality, guarantee, and service remain unchanged, and orders continue to be fulfilled as they always have been.

What is the relationship between Stock Yards and 1800Flowers.com?

Harry and David, LLC, a 1800Flowers.com subsidiary, is the authorized direct-to-consumer online and catalog marketer of Stock Yards® brand premium meats and other products. Stock Yards is a trademark of and is used under license from US Foods, Inc.

Who is 1800Flowers.com?

1800Flowers.com is a leading provider of gourmet food and floral gifts. Through their family of brands (including Stock Yards), they offer iconic-branded gifts for every occasion.

OUR PROMISE - Simply put, we promise the right gift for all the important people in our customers’ lives with an outstanding and easy gift-buying experience—guaranteed.

How long has 1800Flowers.com been in business?

1800Flowers.com founder Jim McCann’s first flower shop opened in 1976, and from there, 1800Flowers.com, Inc. has grown to become a multi-brand, omni-channel gift leader today, offering an unmatched family of iconic-branded gifts for every occasion.

Account Information

What happens with my Stock Yards account?

Your Stock Yards account has been moved to our new system. Your log-in and password information will change. Your log-in ID is now your email address on file with us. The first time you attempt to log in, you will need to reset your password by clicking the “Forgot Password?” link on the sign-in page.

Is my password the same?

No. For security reasons, you will need to reset you password. You can reset your password by clicking the “Forgot Password?” link on the sign-in page.

Will I still get Stock Yards catalogs?

Yes, you will continue to receive Stock Yards catalogs according to your preference settings.

Will my User ID for logging in be the same?

No. Your User ID is now the email address that you set up your account with.

Will my customer preferences stay the same?

Yes, your preferences have been saved, but there are now additional preferences you may wish to review in your new account.

Will my payment information still be in my account?

No, for security reasons, you will need to reenter your payment information. You’ll now have additional payment options, such as PayPal and AMEX.

Products

Will Stock Yards continue to carry all their products?

Stock Yards will continue to offer its incredible assortment of USDA-certified beef, premium seafood, pork, and gourmet appetizers, among other products in our collection.

Will there be any changes in shipping rates?

Yes, for most orders, shipping costs will either remain the same or decrease. Shipping rates will now be charged at the address level rather than item level.

Will the Stock Yards item numbers stay the same?

Yes, item numbers found in our Stock Yards catalog will remain the same. You can use the site search field to find products by entering the item number and clicking the “search” button.

Will you still send out gift announcements?

Yes, you can send an e-Nouncement to let your recipient know their gift is on its way using the link in the footer.

Ordering

How do I place a new order?

The ordering process will remain the same. You may place an order for your favorite Stock Yards products on Stock Yards.com or by calling 888 842 6111.

For business orders, please contact our business representative at 708 223 1211 x637.

Can I still order over the phone?

Yes, please call 888 842 6111 and one of our customer service representatives will be happy to help.

For business orders, please call 708 223 1211 x637.

How do I change an order?

You may call Stock Yards customer service anytime at 888 842 6111.

How do I change an order?

Nothing will change, and the Club gift you purchased will continue to be sent.

How do I track my order?

If you have an email address on your account, you will receive a shipment notification with tracking information. Or, go to the Stock Yards website and roll-over the “Sign In” link and then click on “Track Your Order” in the dropdown. You may always call customer service at 888 842 6111.

How do I redeem my one-time-use coupon code?

In Checkout, during “Step 3: Review and Place Order,” enter your code in the “Promotion Code” text field.

I already placed an order. What happens to it?

Your order will be processed as it normally would. Stock Yards will continue to pack, ship, and process all of our orders as we normally have. If you need help with you order, please call 888 842 6111.

Who do I call with a problem about my order?

Please contact a customer service representative at 888 842 6111, or email myorder@StockYards.com

What happens to the Club I bought for someone?

You may call Stock Yards customer service anytime at 888 842 6111.

Will the shipping time for my order change?

Generally speaking, shipping times will not change.

Can I still view my order history?

Yes, through your online account. Sign in and choose the “Your Account” link from the “Your Account” menu at the top of the page. In your account, select “Track Orders” and “View History” from the left-hand side menu.

For orders prior to October 2015, please call customer service at 888 842 6111.

For business orders, please call 708 223 1211 x637.

How do I use my gift card at checkout?

For now, gift cards cannot be used during online checkout. To place an order using your gift card, please call customer service anytime at 1 888 842 6111.

Business-to-Business

I send Stock Yards products as corporate gifts. Will I still be able to order them?

Yes, Stock Yards corporate gift products will be available on the new website.

Go to Stock Yards.com or call 708 223 1211 x637.

I already preordered Stock Yards gifts for my clients or customers for 2016. Do I need to order again?

You don't need to order again. Your order will be processed normally.

For questions or concerns, please contact our Stock Yards Corporate and Business Gifts Consultant at 708 223 1211 x637.